Terms and Conditions

 

If you (CUSTOMER) contract Keith McDonald Plumbing for any service, the following terms and conditions will apply.

DRIVE TIME is to be calculated from our office located at 103 Garrett way, Milledgeville, GA 31061 unless otherwise specified in writing.

Sandersville drive time is calculated from the courthouse, downtown Sandersville. 

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NOTICE OF SERVICE FEES

Please be advised that, unless otherwise specified in writing by our office , all site visits will incur a minimum fee. This fee will be determined based on the location and the description of the service request provided by the customer.

There is a minimum fee of $90 for site visit estimates.

For access, diagnosis, or any labor (no matter how minimal), there is a minimum charge of $185 per hour, which includes one-way drive time from our office located at 103 Garrett Way, Milledgeville, GA 31061.  These amounts are minimums and may not apply to all customers or geographic areas.  Please note that if pricing changes when technician is on-site and customer declines the work, NOTICE OF SERVICE FEES still applies and payment is to be rendered at time of service.

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FLAT-RATE

Many, but not all, services are provided under a fixed-rate pricing model, which is based on the average time needed to complete each task.  These flat rates serve as the minimum charge and are not open to reduction or negotiation for any reason.  Should technicians encounter unforeseen issues that necessitate additional labor, materials or equipment to complete the job, extra fees will be applied to address those circumstances. Pricing estimates provided by our office are intended as budgetary figures only.  Keith McDonald Plumbing is not obligated to honor these prices until a technician has assessed the issue on-site.  Please note that if pricing changes when technician is on-site and customer declines the work, NOTICE OF SERVICE FEES still applies and payment is to be rendered at time of service. Please see UNFORSEEN DIFFICULTY CLAUSE.

 

PAYMENT TERMS

Invoice payment is due upon completion of work OR work phase (whichever is applicable). Any payment not received within 10 days from completion of work or work phase is subject to interest fees of 2.5% until paid in full. These fees are non-negotiable to customers that do not have a written agreement with Keith McDonald Plumbing. Accounts aging over 60 days past due will be turned over to collections in according to our collections policy stated below. If Customer’s check does not clear bank, Customer will be liable for the full-face value of the check, bank fees incurred by Keith McDonald Plumbing and court costs if applicable. Keith McDonald Plumbing owns all materials, parts or fixtures installed until payment has been made in full. Keith McDonald Plumbing reserves the right to remove those materials, parts, or fixtures if payment is not received within 60 days of work completion or work phase completion.

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RESPONSIBILITY OF PAYMENT

Unless our office has been notified and the information has been verified, the individual contacting Keith McDonald Plumbing for services if fully responsible for the payment, without exception.  tenants must inform our office of their landlords details.  If you are calling on behalf of someone else, you are required to provide their information.  We will reach out to that individual and obtain approval for the work and billing.  If this information is not provided, the caller will be held responsible fore the entire payment at time of service. 

 

COLLECTION COSTS

Customer agrees that they shall pay all expenses incurred by Keith McDonald Plumbing for the collection of any delinquent accounts including, but not limited to; all attorney’s fees, filing fees and costs. All disputes arising out of this sale shall be interpreted under the laws of the state in which the work was performed. Customer agrees to pay collection fees, reasonable attorney’s fees, and court costs in the event of legal action. A monthly service charge of 2.5% will be added after 10 days.

 

WARRANTIES AND LIMITATIONS ON WARRANTIES

Standard warranty is 1 year on labor and parts supplied by Keith McDonald Plumbing. Warranties are not provided on any work that has not been paid in full. Keith McDonald Plumbing warrants that all work performed and parts and equipment which were installed during the service were completed in a workmanlike manner and that said work shall be free from defects in materials and workmanship for a period 365 days from date said work was performed. Keith McDonald Plumbing upholds manufacturer’s warranties on that provided by Keith McDonald for up to 365 days. Keith McDonald Plumbing will assist the customer with manufacturers warranty after 365 days with a labor only cost to the customer. Keith McDonald Plumbing’s obligation for defective products and/or workmanship or any damage caused thereby, and Customer’s exclusive remedy, shall be limited, at Keith McDonald Plumbing’s option, to the replacement of any defective parts or workmanship or the refund of amounts paid by Customer for said service and shall be conditions upon Keith McDonald Plumbing receiving actual written noticed of said defect within the 365-day period noted herein. Items disclosed on invoice & declined by Customer or Customer supplied equipment may be excluded from warranty. These exclusions may have limited or no warranty if parts have been replaced by Keith McDonald Plumbing and not worked on by anyone else during warranty period or use of items that damage parts supplied by us. Keith McDonald Plumbing does not reimburse customers for work performed by a different contractor without being given the opportunity to review and repair any defect found. Warranty period may be different if noted herein. (Warranty excludes any customer supplied items). All warranty issues must be allowed to be inspected and approved by Keith McDonald Plumbing before any repair is made or warranty is considered voided. Warranty is not transferable from one Customer to another. Not liable for damage caused by weather, normal maintenance items not reviewed by whomever, or manufacturer defects.

 

WARRANTY EXCLUSIONS

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES (EXCEPT OF TITLE) FROM KEITH MCDONALD PLUMBING INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BENJAMIN FRANKLIN PLUMBING SHALL NOT BE SUBJECT TO AND DISCLAIMS (1) ANY OTHER OBLIGATION OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY; (2) ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS INCLUDING NEGLIGENCE AND STRICT LIABILITY OR ARISING UNDER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY KEITH MCDONALD PLUMBING OR ANY UNDERTAKING, ACTS OR OMISSIONS RELATED THERETO; AND (3) ALL CONSEQUENTIAL, INCIDENTAL AND CONTIGENT DAMAGES WHATSOEVER.

 

RESTRICTION OF THE PERIOD LIMITATION OF ACTION

Any legal action relating to this Agreement or breach thereof shall be commenced within one (1) year from the date of the work. Consumer shall be deemed to have accepted all delivered goods which he has not rejected within three (3) years of receipt.

 

ALTERATIONS

Any alterations, additions, adjustments or repairs made by others, unless authorized or agreed upon by Keith McDonald Plumbing, will be cause to terminate Keith McDonald Plumbing’s obligation under the contract. Keith McDonald Plumbing will not accept statements by other companies of faulty work unless reviewed by Keith McDonald Plumbing directly before alterations are made.

 

EXCLUSION OF COURSE OF DEALING

It is agreed that no prior course of dealing or usage of trade not expressly set forth in this contract shall be admissible to explain, modify, or contradict this contract in any way.

All warranty work will be performed during normal business hours within the schedule already set at the time of customers contact with the office unless deemed catastrophic by Keith McDonald Plumbing. Any Customer requiring warranty work not performed during regular business hours will be charged a service charge.

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PLUMBING ROUGH-IN

For new construction houses, scaled plans with plumbing measurements must be provided to ensure accurate placement of piping.  If such plans are not provided before the start of work, the customer assumes all responsibility for inaccurate placement and change order charges will be applied accordingly.  Keith McDonald Plumbing uses industry standard measurements to install all DWV and water distribution.  Not all cabinets, fixtures, etc. use industry standard measurements for installation.  Customer is to provide all cabinet and fixture specifications prior to job start to ensure accurate rough-in measurements.  Any plumbing that has to be altered to accommodate specialty fixtures will incur change order charges to the customer.  These specifications are to be sent to our office via email for record keeping.   

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OWNER ACTIONG AS GENERAL CONTRACTOR & TRADE COORDINATION RESPONSIBILITIES  (1) see notes

1. Under Georgia law (O.C.G.A. § 43-41-17), a property owner may act as their own general contractor for work performed on property they own and occupy. However, by doing so, the owner assumes all legal and practical responsibilities of a licensed general contractor, including but not limited to the supervision, scheduling, and coordination of all subcontractors and specialty trades involved in the project.

2. When the property owner elects to serve as their own general contractor (“Owner-GC”), the owner expressly agrees to:

• Obtain and comply with all required permits and inspections.

• Hire only properly licensed contractors for plumbing, electrical, HVAC, and related work.

• Coordinate the timing and completion of work between all trades (e.g., plumbing, electrical, excavation, etc.).

• Ensure that all contractors’ scopes of work are compatible and that each trade is properly informed of the other’s requirements or policies.

• Accept full responsibility for managing communication among trades and for any resulting delays, inefficiencies, or additional work caused by lack of coordination.

These obligations are reinforced by the “Property Owner Acting as Contractor/General Contractor” affidavit required by Georgia counties, which states that the owner accepts the inherent responsibilities for all permitted work, including contractor management and project coordination.

3. All work performed by Keith McDonald Plumbing will be completed in compliance with applicable codes and manufacturer specifications and, where required:

• Inspected and approved by the Georgia Department of Public Health (DPH) under On-Site Sewage Management Systems rules (DPH Rule 511-3-1); and

• Inspected and approved by the local County Planning and Zoning Department for plumbing code compliance.

Once such inspections have been approved, our contractual scope of work is deemed complete.

4. Owner Responsibility After Inspection & approval:

• The owner (or their designated GC) is responsible for coordinating the connection and operation of any other systems (including but not limited to electrical supply, alarms, controls, or monitoring devices).

• Under DPH Rule 511-3-1-.17 (Maintenance and Operation), the property owner is legally responsible for the proper operation and maintenance of the on-site sewage management system and all connected components.

• All electrical components related to septic or plumbing systems must conform to the National Electrical Code (NEC). The DPH Technical Manual (incorporated by reference in Rule 511-3-1) specifies that alarm and control circuits must be installed on separate breakers and that electrical connections shall not be located inside tanks or risers.

These provisions clarify that once plumbing and septic work is inspected and approved, Keith McDonald Plumbing’s responsibility ends, and further coordination, connection, or operation lies with the property owner or their designated contractors.

5. Additional Work and Service Calls: If Keith McDonald Plumbing is required to return to a project site due to:

• A coordination failure between the owner and another contractor,

• Lack of communication regarding readiness of electrical or other systems,

• System malfunction caused by incomplete electrical, mechanical, or site work performed by others,

then such return visits, corrective actions, or additional labor will be billed as a separate service call at our standard hourly rate and applicable material, markup, and tax terms.

6. Keith McDonald Plumbing is not responsible for damages, delays, or performance issues resulting from the owner’s failure to coordinate work among contractors or ensure proper system operation after inspection. This includes, without limitation, damages caused by unpowered equipment, incomplete electrical connections, or system inoperation due to work performed by others.

7. By signing any proposal, work authorization, or service agreement, the property owner acknowledges that they have read and understood these terms and that, if acting as their own general contractor, they accept all responsibilities and liabilities set forth under O.C.G.A. § 43-41-17 and DPH Rule 511-3-1-.17.

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UNDERGROUND EXCAVATION AGREEMENT

When digging on your property, we take all necessary precautions to ensure that we are not disturbing PUBLIC utilities such as electrical, gas, internet, telecommunications, power, water, sewer, etc. This is done through a locate request with Georgia 811.  Additionally, we take all reasonable precautions to not disturb other services such as private electrical lines, irrigation lines, etc. Unfortunately, there are times when these may be disturbed or damaged in ways beyond our control.  In these instances, Keith McDonald Plumbing is not responsible for these repairs or the cost of these repairs by us, the homeowner, or by another company contracted to make said repairs.  

 

If you have irrigation or other accessory utilities, please mark their locations using spray paint or flags. We are not responsible for any public or private lines that are not marked ahead of work starting. 

 

Dirt that is excavated is backfilled into the excavated area. If there is a shortage of backfill materials, the customer is responsible for providing dirt or for paying Keith McDonald to bring in additional dirt.  This will incur additional labor and/or material charges. This applies to dirt washed away by rain or drainage during the course of the job.

 

Keith McDonald Plumbing is not responsible for backfilled materials that settle or have eroded due to rain or drainage. A fee will be charged for returning to add dirt to the area if needed.

 

If fencing, landscaping, or other objects are required to be moved to access the work area, customers should contact a contractor who specializes in that removal and re-installation. Keith McDonald Plumbing cannot guarantee customer satisfaction for the removal or replacement of non-plumbing objects that are moved by Keith McDonald Plumbing. Keith McDonald Plumbing may remove small areas of concrete to access the work area. Unless clearly stated in the estimate provided, the replacement of objects or concrete removed will not include replacement. 

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SEPTIC MAINTENANCE (PUMPING & INSPECTION)

1. Standard Pricing, Minimum Fee, and Scope

Pricing quoted by phone or electronically is based on a standard 1,000-gallon residential septic tank and includes: (1) Pumping and removal of all normal contents from the septic tank via pump truck, (2) Visual inspection of the tank walls, bottom, and lids for cracks, deterioration, or other signs of damage, (3) Inspection of inlet and outlet tees for obstructions (4) and Cleaning of the outlet filter (if present).

A minimum dispatch fee of $300.00 applies whenever a septic truck is sent to a property, regardless of whether pumping is completed. This fee covers the operational cost of dispatching and operating a specialized pump truck, which includes: Fuel and transportation of a heavy commercial vehicle to and from the site, wear and maintenance of the vacuum pump system, hoses, and PTO-driven equipment; and licensed driver labor, insurance, and state-mandated waste disposal compliance. This fee ensures safe and legal operation of the equipment even if pumping cannot be completed due to inaccessible or unlocatable tanks.

2. Excess Volume Charges

If the system contains more than 1,000 gallons of waste, additional charges will apply in 500-gallon increments at the current company rate. Volume is determined by the measured draw during pumping.

3. County-Based Pricing Variations

Pricing may vary by county based on disposal fees, travel time, and local permitting or reporting requirements. County-specific pricing will be confirmed prior to or at the time of service whenever possible.

4. Tank Accessibility Requirements

The quoted price assumes: The septic tank is located within the first 30 minutes of arrival on site, the tank’s access lids are reachable through hand digging not exceeding twelve inches (12") in depth; and the surrounding area has normal soil conditions that allow for standard probing to locate the tank. Where soil is extremely hard, compacted, or dry—such as during prolonged summer drought conditions—the tank may not be located by standard probing. In such cases, electronic locating equipment may be required, and additional charges will apply for the time, labor, and equipment used to locate the tank. There must be no obstructions, structures, decks, patios, driveways, concrete, or landscaping elements that must be removed, altered, or excavated to access the tank. If the tank cannot be located within 30 minutes, or if access is impeded by barriers, excessive depth, or soil hardness, additional labor and locating charges will apply based on time and equipment used. Homeowners are encouraged to contact their local County Environmental Health Department to request a copy of the septic system permit or site plan that may indicate the original tank and drain field locations. This documentation can significantly aid in locating the system and minimizing additional time and charges.

5. Weather and Ground Conditions

Serviceability and performance of septic systems can be affected by weather, rainfall, and soil moisture. Keith McDonald Plumbing shall not be responsible for delayed service, incomplete pumping, or equipment limitations caused by unsafe or unstable ground conditions, excessive water saturation, flooding, or freezing temperatures. Additional labor or return visits required due to adverse conditions will be billed at the standard rate.

6. Exclusions and Additional Labor

Routine maintenance does not include: Removal of excessive or intertwined root intrusion; Repair of broken or deteriorated baffles, lids, or tees;

Excavation requiring machinery or heavy equipment; or Jetting or mechanical cleaning of lines. If root intrusion or other unexpected conditions are discovered, the technician will determine whether additional labor, equipment, or materials are necessary. Any such work will be billed at the company’s standard rates and must be approved by the property owner before commencement.

7. Utility Location and Site Damage Disclaimer

The property owner is responsible for identifying and marking all private utilities, irrigation lines, sprinkler systems, invisible dog fences, or underground structures not covered by the Georgia 811 utility locate system. Keith McDonald Plumbing is not liable for damage to unmarked or improperly marked private utilities encountered during normal hand digging, probing, or equipment operation. Any repair to landscaping, driveways, or property disturbed during proper performance of work remains the responsibility of the owner unless specifically stated otherwise in writing.

8. System Use Disclaimer

Proper use and maintenance of the septic system are the sole responsibility of the property owner. Non-biodegradable materials, excessive grease, chemical additives, or wipes may cause blockages or damage to system components. Keith McDonald Plumbing shall not be held liable for failures or backups caused by misuse, chemical treatment, or overloading of the system.

9. Owner Responsibilities

Property owners are responsible for maintaining clear and safe access to all septic system components, including:

Keeping access lids uncovered and visible at all times; Preventing construction, paving, or landscaping over system components; and

Ensuring proper site drainage to avoid flooding or ponding near the tank. Keith McDonald Plumbing is not responsible for delays, damages, or costs arising from inaccessible tanks, buried lids, or obstructions placed by the property owner.

10. Payment Terms and Return Visits

All service charges, including additional labor, equipment time, or return visits, are due upon completion unless otherwise agreed in writing. Disputed invoices must be submitted in writing within five (5) business days of service. Any return visit required due to owner inaction, inaccessible system components, or uncoordinated work by others will be billed as a separate service call at standard rates.

11. Limitations of Service

Septic maintenance pumping is designed to remove tank contents and provide a visual assessment. It does not constitute a full engineering inspection, certification, or soil evaluation. Keith McDonald Plumbing is not responsible for pre-existing conditions, improper system design, or subsequent malfunctions due to owner misuse or failure to maintain the system.

12. Deteriorated or Damaged Septic Lids

Over time, septic tank lids can become weakened or brittle due to age, gases, or exposure to moisture and waste vapors. These conditions can cause lids to crack, crumble, or break during normal removal or reinstallation. Keith McDonald Plumbing will exercise care when removing or replacing septic lids; however, the company is not responsible for damage to deteriorated lids that fail during normal handling. If a lid is found to be unsafe or structurally unsound, the technician will inform the property owner before proceeding. Replacement lids can be provided, and pricing will be based on lid type, material, and size specifications. Replacement will only occur with property owner approval, and charges will be added to the final invoice.

 

SEPTIC INSTALLATION AND REPAIRS

1. Scope of Work

All installation and repair work performed by Keith McDonald Plumbing shall comply with: Georgia Department of Public Health Rule 511-3-1 (On-Site Sewage Management Systems); Local County Environmental Health Department regulations; and Applicable provisions of the Georgia Plumbing Code and National Electrical Code (NEC). Work includes only the specific scope described in the written proposal or contract. Any modification or additional work beyond that scope will be authorized through a written change order and billed accordingly.

2. System Location, Permitting, and Soil Conditions

Keith McDonald Plumbing is required to install all septic system components within the area permitted by the County Environmental Health Department. The permitted area, tank placement, and drain field design are determined solely by the County Health Department’s evaluation and permit. Keith McDonald Plumbing is not licensed to test or evaluate soil percolation, absorption rates, or groundwater conditions within the permitted area. Once the system has been installed per the approved design and has passed final inspection, Keith McDonald Plumbing bears no responsibility for: System failures related to poor soil percolation, groundwater intrusion, or insufficient drain field capacity; or Issues caused by natural soil or drainage conditions beyond the installer’s control. Our responsibility is limited to the correct installation of system components and the condition of materials furnished by us. We warrant only those items that were not installed properly or that were damaged during installation by our personnel.

Property owners are responsible for protecting the integrity of their septic systems following installation. Owners must not drive over, build over, pave over, or place heavy structures, vehicles, or equipment on or above any portion of the system. Any damage caused by weight or construction activity above the system will be the sole responsibility of the property owner.

3. Inspections and Approvals

All new installations and applicable repairs shall be inspected and approved by the County Environmental Health Department and, when applicable, the County Planning and Zoning Department. Once inspections have been approved, the installation or repair shall be deemed complete and accepted in accordance with the contract and applicable codes.

4. Owner Coordination and Power Supply

If an effluent pump, alarm, or powered device is included in the system, the property owner (or acting general contractor) is responsible for:

Hiring a licensed electrician to provide and connect power to the pump or control panel; Ensuring electrical work complies with the National Electrical Code (NEC); and Notifying Keith McDonald Plumbing when power is ready for connection and testing. If Keith McDonald Plumbing must return due to incomplete or delayed electrical or related work by others, such visits will be billed as additional service at standard rates.

5. Weather and Ground Conditions

System installation schedules and performance may be impacted by weather, rainfall, or soil saturation. Work may be delayed or rescheduled at the company’s discretion to maintain safety and compliance. Keith McDonald Plumbing is not responsible for delays or failures caused by site inaccessibility, flooding, or unstable conditions beyond our control.

6. Maintenance and Owner Responsibilities

After final inspection and approval, the property owner assumes responsibility for the proper operation and maintenance of the system, per DPH Rule 511-3-1-.17 (Maintenance and Operation).
The owner must maintain electrical service to all powered components, keep access lids visible, and schedule regular maintenance or pumping as recommended by the Department of Public Health.

7. System Use Disclaimer

Proper use of the system is essential for its longevity and function. Flushing non-biodegradable materials, grease, chemicals, or disinfectants can cause premature failure. Keith McDonald Plumbing is not liable for backups or damage resulting from misuse or overloading of the system.

8. Warranty Limitations

Keith McDonald Plumbing warrants workmanship and materials it provides for the period specified in each proposal. This warranty does not cover:

Failures due to poor soil absorption, high groundwater, or inadequate drain field area; Misuse, lack of maintenance, or chemical damage;

Electrical failures not installed by our company; Unauthorized modification or excavation; or Damage caused by weight or construction over system components.

9. Payment Terms and Return Visits

All service and installation charges are due upon completion unless otherwise stated in writing. Any return visits caused by owner inaction, uncoordinated work by others, or system damage after inspection approval will be billed as new service calls at standard labor and equipment rates.

 

UNFORSEEN DIFFICULTY CLAUSE 

Estimates are based on what is known and visible before the job is started.  Certain tasks may not always be straight forward and certain repairs may not always be possible.  Some plumbing may be too deteriorated or have failed completely to make repairs.  Fixtures may be outdated or branding is unknown and parts can not be found for repairs.  Access to plumbing must be factored into pricing.  If plumbing is not READILY ACCESSIBLE price increases will be added to obtain necessary access.  In some situations, obtaining access can result in damages to other structures such as sheetrock or framing.  Any damages that are a result in gaining access to make plumbing repairs will not be the responsibility of Keith McDonald Plumbing to make repairs or to replace.  When digging, if rock, concrete, etc are found underneath the surface that require more time and/or disposal to remove, additional charges may apply. If underground utilities, public or private, are found to be on top of the area that needs repair, the customer is responsible for having those utilities moved for access. If a customer gives technician permission to move or remove said utility and utility is damaged, Keith McDonald plumbing is not responsible for damages or repairs.  Keith McDonald Plumbing is not responsible for any unseen objects on or under the ground that are damaged due to the weight of the equipment in the work area or path to the work area. Please mark sprinkler heads, septic tanks, etc.  Plumbing code states that water service must be at a minimum depth of 12" and sewer service must be a minimum of 6".  Many estimates are based on these industry standards.  Digging and excavating at greater depths may incur additional labor charges to access underground plumbing.  

 

Regarding concealed plumbing, technicians may find obstacles not previously known before walls or other surfaces are removed to expose work area. Technician assumes at time of estimation that concealed plumbing is per code requirements. If problems to the existing plumbing are revealed or must be adapted to meet the needs of the new plumbing, Keith McDonald Plumbing will create a change order to make necessary changes. If customer chooses to leave existing plumbing as is, no warranty will be provided on any section not upgraded or any effects it may have on the new plumbing connected to.

 

INDIRECT ACCESS FOR REPAIRS, REPLACEMENTS, OR INSTALLS

International Plumbing Code Section 202 Defines ACCESS (TO) as That which enables a fixture, appliance, or equipment to be reached by access or by a means that first requires the removal or movement of a panel, door or similar obstruction.  If repairs to plumbing are located within a non-accessible area, that which covers the area must be removed to create access. Keith McDonald Plumbing makes all reasonable steps to minimize area removed with minimal damage incurred. Keith McDonald Plumbing is not responsible for the repairs, replacement or cost required to close access once plumbing service is complete. Examples of creating access include but not limited to; cutting sheetrock to access shower valve, cutting access for washing machine and ice maker boxes, leaks within walls or ceilings. 

RE-PIPE OF WATER SERVICE will include but not limited to the cutting of sheetrock to replace water lines for tub/showers, ice maker lines, washing machine lines.  Water re-pipes for houses on slab foundations will require water be ran overhead and cutting larger areas of sheetrock to pull new plumbing. When running new water lines from the crawlspace, Keith McDonald Plumbing will come up through the flooring with new stops rather than through the walls unless otherwise requested by the customer with the understanding that large areas of sheetrock may have to be removed to properly secure plumbing within walls.

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SEWER SERVICE ON EXISTING SEWER LINES

Keith McDonald Plumbing provides no warranty on services performed on existing sewer lines. Technicians follow standard procedure to clear sewer from blockage and to look for clues that may indicate larger issues than a typical blockage. Without performing a camera inspection with locate, technicians may not determine any definitive cause of blockage. Sewer lines that cannot be unstopped after reasonable effort will still incur standard labor and equipment charges for all work performed.

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TROUBLESHOOTING

The definition of troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it and make the product or process operational again.  Customer should be aware that not all materials, products and/or fixtures are created the same and that different components can result in the same type of failure. Customer is aware that troubleshooting may result in multiple attempts to solve the problem and each attempt will incur labor and material costs where applicable and that any additional attempts are not considered warranty items. The Customer is always encouraged to weigh the cost of replacement against the cost of potential repair charges. 

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Updated 11/3/2025

See previous version: HERE

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